Hours

To be agreed

Salary

£20k – £22.5k

Role

Tenacious, driven and committed to delivering an outstanding level of service whilst securing exchanges.  The ability to effectively liaise with solicitors, mortgage advisors, other agents, clients and customers and building a rapport every time.

Job Purpose

  • Maximise exchange rates and minimise fall through rates.
  • Work towards securing exchanges promptly.
  • Providing an exceptional level of service to clients from start to finish.
  • Providing sensible, pragmatic advice and support.
  • Liaise with the chain to ensure that all links progress at similar pace.
  • Secure future and repeat business.

Responsible for

  • Liaising with and updating clients on the progress of their sale.
  • Speaking with solicitors, mortgage advisors and other agents to get updates.
  • Ensure that all parties in the chain are aware of required timescales.
  • Offer creative solutions to problems or issues.
  • Arrange further inspections.
  • Dealing with survey issues.
  • Keeping records/file notes of progress.
  • Reporting on forecasted exchanges to line manager weekly and monthly.
  • Advise all parties of an exchange.
  • Confirming exchange and arrangements for completion in writing.
  • Follow up pre-completion to check all on track for completion.