Customer Service Advisor

Customer Service Advisor

A natural on the telephone who can build rapport and set the pace of a telephone enquiry.  The ability to come out of a telephone call with all of the information required whilst generating an excellent experience for the consumer is key. Organised, driven and with a ‘can do’ attitude is vital, as well as having a constant smile that the person on the other end of the phone deserves. The candidate will need to understand our ethos and deliver A1 services to multiple clients on a daily basis.

Job Purpose:

  • To deliver excellent customer service in line with company expectations.
  • To give a positive and memorable customer experience to everyone you speak to.
  • Incoming call traffic with a ‘can do’ attitude and ability to either assist or give clear detailed messages.
  • To act as a front of house to take enquiries and send customers to the right person for their enquiry.
  • Understand and implement the logistics of diary management.
  • To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to future appointments.

Responsible For:

  • Take our incoming call traffic, initially Rightmove/Zoopla/VN launches.
  • Customer care and call handling efficiency.
  • Have an intimate knowledge of our property stock and their features / benefits.
  • Contact by email / telephone incoming email from portals and website.
  • Work closely with the Manager to ensure a smooth transition and relationship between offices and hub.
  • Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities.
  • Work closely with the proactive team to ensure we are all generating business.
  • Understand and implement the logistics of diary management.

Salary:

£16,000 – £19,000 per annum

 

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