Move Support - Basingstoke

Move Support – Basingstoke

A valuable role in any office, you will provide support in all aspects of the property journey. Primarily focused on the after sale agreed portion however support is there to be given in all aspects of agency.

Job Purpose:

  • Provide top customer service out in the office and out in the field to our clients.
  • Have a good knowledge of our property stock.
  • Accompany viewings for the offices and provide concise feedback on each viewing appointment.
  • To monitor progress of the buyer/seller and report information to bring the transaction to fruition.
  • To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to future appointment.
  • To act as a front of house when in office to take enquiries and send customers to the right person for their enquiry.
  • The Hub’s point of contact for organising and executing post sale tasks.
  • Incoming call traffic when office based with a ‘can do’ attitude and ability to either assist or give clear detailed messages.
  • By hands, leaflet dropping, correcting our board profile whilst out and about, all other general works that are delegated to help the office run efficiently and as required by the team.

Responsible For:

  • Ensuring the efficient execution of a diary.
  • Providing instant feedback to the offices as to the initial thoughts of the clients.
  • Production of details and offer forms for the days viewing schedule.
  • Collation of keys for the days viewings.
  • Giving an excellent experience to ALL clients.
  • Ensuring you diary runs to time.
  • Taking incoming phone calls in office and directing calls out to Client Managers of dealing with the enquiry.
  • As well as residential sales, conveyancing, mortgage and land referrals will be key to the role.
  • Increasing “word of mouth” business.


£25,000 Basic - OTE £30,000 – £32,000 per annum

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