OFFICE ADMINISTRATOR – SALES & LETTINGS

As a Business Services Coordinator, you will be integral in supporting our Sales and Lettings teams across all 11 branches, as well as providing operational assistance to the broader business. Your strong attention to detail, excellent communication, and presentation skills will be key in ensuring the efficient functioning of our offices. You will work closely with your colleagues to uphold our dedication to exceptional customer service at every touchpoint. Your contributions will be essential in helping the team achieve its objectives while maintaining a high level of service excellence.

Responsibilities:

• Support the Operations, Sales, and Lettings teams, enabling them to focus on securing additional business by providing essential assistance.
• Ensure compliance with all applicable legislation and regulations
• Ensure Property Particulars are professionally presented and approved by clients
• Deliver exceptional service to both clients and customers
• Oversee and streamline company processes to improve efficiency
• Report key performance data and insights to senior management
• Maintain and update tracking spreadsheets for Sales and Lettings teams
• Regularly update and maintain CRM letter templates
• Support the progression of sales from initial take-on to successful completion
• Upload contracts for digital signatures
• Ensure critical information (e.g., lease length, tax banding) is accurately entered into our CRM systems
• Track and monitor outstanding EPCs (Energy Performance Certificates)
• Assist Sales and Lettings teams in maintaining compliance with Anti-Money Laundering Regulations
• Support with photo and video ordering and editing for property listings
• Update viewing details in CRM systems and ensure accurate information is recorded
• Send memorandum of sales to all relevant parties via email
• Design, produce, and distribute window cards to branches, ensuring displays are up-to-date
• Create and send marketing leaflets to print, and ensure proper distribution to branches
• Proofread and collate properties for the Bridges digital newspaper
• Manage property board orders
• Assist in tracking and reporting KPIs, as well as end-of-month reporting tasks

Experience required

• Previous experience in an administrative or customer support role
• Demonstrated experience in a customer focussed role, showcasing strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment
• Experience in roles that require accuracy and a keen eye for detail in documentation and communications
• Confidence working collaboratively in a team setting, contributing to collective goals and fostering a positive work environment
• Familiarity with standard office applications (e.g., Microsoft Office Suite)
• Previous experience in identifying issues and implementing effective solutions in an administrative context
• Excellent written and verbal communication skills, with the ability to present information clearly and professionally
• Strong ability to prioritise tasks and manage deadlines effectively
• Basic understanding of property sales and lettings processes is preferred, but not mandatory

INDHIGH

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Financial planning services
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (required)

Work Location: In person

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