Weekend Receptionist

Location: Bracknell
Hours: Saturdays, 9:00am – 4:00pm
Salary: £14.50 per hour
Job Type: Part-Time / Weekend

The Role

At Bridges Estate Agents, first impressions matter. We are looking for a friendly, organised and professional Weekend Receptionist to be the welcoming face of our branches during our busiest trading period of the week.

Working on Saturdays in our Bracknell office, you will play a vital role in ensuring every client visiting or contacting the branch experiences the high standards of service Bridges is known for.

From greeting clients and answering calls to supporting the sales and lettings teams with administration, this role keeps the office running smoothly and ensures our teams can focus on delivering results for our customers.

If you enjoy working with people, thrive in a busy environment and take pride in delivering excellent customer service, we would love to hear from you.

Key Responsibilities

Front of House

• Welcome clients and visitors professionally, creating a positive first impression of the business.

• Maintain a tidy, organised and welcoming reception area.

• Ensure all visitors are acknowledged promptly and directed to the appropriate team member.

Telephone & Enquiry Management

• Answer incoming calls promptly and professionally.

• Identify the nature of enquiries and transfer calls appropriately.

• Take clear and accurate messages where required.

• Log enquiries to ensure timely follow-up from the sales or lettings teams.

Office & Administrative Support

• Confirm appointments and assist with diary management for weekend activity.

• Support the team with general administrative tasks.

• Assist with office organisation and ensure marketing materials are prepared and available.

Customer Service Outreach

• Contact applicants and vendors from existing databases to maintain engagement and provide customer service updates.

• Update client records accurately within our CRM system.

• Highlight follow-up opportunities for the sales and lettings teams.

What This Role Is Not

This role is designed to support the branch and team operations.

It is not:

• A sales negotiator role responsible for offers or negotiations.

• A management position.

• A purely reactive role — attention to detail, organisation and proactive communication are essential.

What Success Looks Like

• A professional, welcoming reception environment at all times.

• Calls answered promptly with clear and accurate messaging.

• Weekend appointments and client visits running smoothly.

• CRM records updated accurately with clear notes.

• Positive feedback from clients and colleagues on the level of service provided.

Skills & Experience

Customer Service

• Friendly, professional and confident when interacting with clients and colleagues.

• Strong communication skills both verbally and in writing.

Organisation

• Ability to manage multiple tasks efficiently.

• Strong attention to detail and record keeping.

Professionalism

• Well-presented with a professional and positive approach.

• Able to maintain a reception environment aligned with the Bridges brand.

Systems

• Confident using CRM systems, email and basic office software.

• Accurate data entry and note-taking.

Requirements

• Reliable availability to work Saturdays.

• Previous customer-facing or front-of-house experience.

• Basic IT literacy.

Desirable Experience

• Previous receptionist or administrative experience.

• Experience within estate agency or property.

• Interest in developing a longer-term career within the property industry.

Why Work With Bridges?

Bridges Estate Agents is one of the most recognised and trusted property brands across Surrey, Hampshire and Berkshire. We pride ourselves on delivering exceptional service, supporting our communities and developing our people.

Joining Bridges means becoming part of a professional, supportive and ambitious team, where every role contributes to delivering outstanding results for our clients.

Please Note: This is a Direct Search led by Bridges. Applications from recruitment agencies will not be accepted, and fees will not be paid for unsolicited CVs, even from PSL agencies.