To be agreed


£20k – £22.5k


Tenacious, driven and committed to delivering an outstanding level of service whilst securing exchanges.  The ability to effectively liaise with solicitors, mortgage advisors, other agents, clients and customers and building a rapport every time.

Job Purpose

  • Maximise exchange rates and minimise fall through rates.
  • Work towards securing exchanges promptly.
  • Providing an exceptional level of service to clients from start to finish.
  • Providing sensible, pragmatic advice and support.
  • Liaise with the chain to ensure that all links progress at similar pace.
  • Secure future and repeat business.

Responsible for

  • Liaising with and updating clients on the progress of their sale.
  • Speaking with solicitors, mortgage advisors and other agents to get updates.
  • Ensure that all parties in the chain are aware of required timescales.
  • Offer creative solutions to problems or issues.
  • Arrange further inspections.
  • Dealing with survey issues.
  • Keeping records/file notes of progress.
  • Reporting on forecasted exchanges to line manager weekly and monthly.
  • Advise all parties of an exchange.
  • Confirming exchange and arrangements for completion in writing.
  • Follow up pre-completion to check all on track for completion.