Reviews
At Bridges we are committed to providing top class customer service. That’s why we have partnered with Feefo to collect genuine reviews from our customers.
4.8/5
Based on 1107 service ratings
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Amazing Extremely happy with letting team specially with Lauren Perks .Didn't have to touch and do any work by our self on that property and think that what we look as a investor .Really appreciated the way she speaks .very quick response .Amazing work Lauren and letting team .
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Poor Communication Our initial contact with Bridges was incredibly poor, long story short - we were falsely told we could get and shown a property that was later, after filling all the paperwork, now unavailable. The communication between the staff was atrocious, and no one took responsibility, blamed it on working at different branches and people on annual leave. Once this issue was sorted and we got a different property we dealt with Keah who was absolutely amazing, cannot fault. speedy responses, kept us up to date on everything, and was very thorough and helpful with details as this was our first time renting. Since moving in we have also been told that information to do with our tenancy agreement that we were originally told before renting is actually untrue, again miscommunication between the staff effecting us and our time here.
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Excellent Service Service from Ian and the team was outstanding despite the obvious increase in business activity leading up to the Stamp Duty deadline. Always able to respond to any issues on a timely basis - would certainly use them again.
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As soon as my previous tenants served notice Orchard by Bridges swung into action. They lined up several viewings and a tenant was found from the first viewings. They then did the required checks. Everything happened so quickly and efficiently.
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Great For Teachers! The staff were really helpful and only called during lunch or after school, otherwise they emailed. As I am a teacher, this was great!
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The Process From Start To Finish Was Great. The process from start to finish was great. Thank you very much for the support!
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Friendly And Professional Recently started renting a property through Bridges. When I first enquired about a property I was interested they were very friendly and promptly booked me in for a veiwing. Upon deciding I wanted to rent said property the process was straight forward and informative. The property is presented to a high standard and I am very happy with the service provided. All the staff I dealt with were super friendly and helpful, especially Keah Willis who sorted out everything quickly and accommodated my specified move in date, answering any questions I had!
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Ian was very much on the ball and kept us involved. He helped us understand the process. We were able to make it before the tax break and this saved us a good lump sum.
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Yes, I always receive immediate and clear responses to any of my enquiries or problems. In particular I should like to mention Fran Jones who has come to my assistance on a number of occasions. She is always ready to help, is an outstanding individual and a credit to Bridges
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Very Helpful All the team at Bridges are very helpful, especially Charlotte from the Aldershot office, she kept in constant contact giving me updates and helping me through the process. Cody also kept me informed with the details of all the paperwork making it simple.
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Good and speedy communication which helped drive our sale through quickly.
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Excellent Service Excellent service all the way from the team and specifically, in my case, Dean Curtis and Hannah Kirby.
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Great Service, Thanks Lettings Team! The Lettings Team have helped us find tenants for our rental property and have dealt with all of the referencing & paperwork efficiently. Their customer service is excellent and they are always very quick to answer any questions we have. I feel we are in good hands with Bridges and I hope our tenants feel the same!
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I can’t fault their service at all. Keah Willis, made our move so straight forward and efficient. She was more than helpful from minute one and we can’t thank her enough.
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Go To Another Agent! I have never dealt with such an unprofessional agency and I would not recommend Bridges to anyone. Simply awful. Follow up to my review and listening to my issues was excellent. I do believe practices will be modified.
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Amazing Work By Julie, Few Improvements Needed By Bridges! I had a great experience with Bridges buying our first new home. There were a lot of hurdles due to the developer and their solicitors I always had Julie Winchester on the other side of the phone or emails from Bridges to help us out and follow through with all the different parties. She was such an amazing help and was the only person who made the entire process less painful, a full 5 stars for Jules. A few points I would like to raise nevertheless for Bridges Agency to consider for future hence deducting the star, please do your due diligence before you advertise something under a particular scheme ensure that the developer or property has the paperwork complete for that beforehand. Also when recommending certain parties to work with please ensure that is that they are best value for money that you are recommending to your clients. Lastly the buyer is equally your customer as much as the seller is, the only reason your seller is able to sell is cause there is a buyer for it so you should be impartial to either parties and be a true mediator and keep both parties interests in mind.
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Friendly team that dealt with our recent purchase, always willing to assist with any questions and concerns during the whole process.
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Super Helpful Keah was very helpful and answered all my questions quickly. She helped me to understand the process and put me at ease. I would definitely recommend her services.
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Outstanding Customer Service As house movers, we faced every obstacle imaginable in trying to secure our dream house. Both our sale and purchase agents said we’d encountered the worst luck. However, after 10 months of conveyancing, we completed with a day to spare on our deadline. None of this would’ve been possible without Jules (Julie Winchester) from Bridges. Her regular contact and cheery voice kept us going every time we hit a new hurdle. I cannot speak highly enough of the service she provided. A special mention for Rosie as well who helped with our viewings. Thank you Bridges and Jules in particular. We are now in our forever home but, if we do have to ever move again, we would 100% come back to you.
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Experienced And Knowledgeable Staff - Smooth Process I had a number of choices for this sale, some cheaper than Bridges. I opted for Bridges as Dale impressed me and I wanted an experienced person I could talk to on a number of points and trust to deliver. Property sold fast, as Dale said it would. And communication was good. I used Simply for conveyancing, as they were recommended by Bridges and have a partnership. I found Zoe to be very good too and was very impressed with her. The only less than positive experience throughout the sale process was when Zoe went on holiday for 2-3 weeks. We were assured everything would keep moving, but it clearly came to a complete stop, which was frustrating. Overall, the quality of Dale and Zoe's contribution made this a good experience and I would recommend
Supporting your every move since 1991.
