MANAGER – RESIDENTIAL 

MANAGER – RESIDENTIAL – HAMPSHIRE & SURREY

The Role – Overview:  

Standards and Leadership 

Objective: To effectively manage and lead the team and achieve the agreed annual KPIs, while also ensuring compliance with BEA standards, processes, and other key performance areas. 

The difference between leadership and management: 

• Management involves ensuring efficiency in the office, processes, and task completion. 
• Leadership involves inspiring, setting a vision and driving innovation. 

 

Team Leadership, Management and Development 

Define a clear and inspiring vision for the team whether that be daily, weekly monthly or annually. A vision will allow you to refer back to it as it is the sum of the many parts of work that you and your team will be undertaking. 

Ownership and responsibility for the management, behaviours and development of the team. Communicate effectively and ensure transparent and open communication with the team and senior management. 

Ensure that the team is aligned with and actively working to achieve the agreed annual KPIs for themselves and the team. 

Provide mentoring, support, and guidance to staff to facilitate their career advancement and retention. Motivate and Inspire, encourage the team to achieve their best performance and meet objectives. 

Set and manage pathways for individual staff to advance their careers. 

Empowering Team Members, delegate tasks and authority to team members, allowing them to take ownership of their work. 

Deliver or outsource the necessary development and mentoring to help staff succeed and remain with the company. 

Conduct 121 meetings and Performance Improvement Process meetings with all staff monthly during week 1. 

Accountability: Take responsibility for the team’s actions, performance and outcomes. 

Staff Skillset Coaching 

Daily, Weekly, Monthly observe and coach all staff on their key skillsets. 

This includes accompanied viewings/feedback, valuations, vendor management, and advice. 

Customer Focus: ensure the team’s actions align with the needs and satisfaction of our clients. 

Never be too busy to aid your staff in their development, the smallest answers provide the biggest results. 

 

Branch Standards and BEA Processes 

Ownership and responsibility for maintaining branch standards and BEA processes related to your branch and staff. 

Manage change, lead change initiatives in BEA and manage any resistance within the team. 

Ensure that all branch operations adhere to these standards. 

Staff Activity Management 

Effective and positive management of basic activity requirements for each member of staff using the stats and KPI’s provided. 

Ensure staff members meet or exceed the activity standards set by you and BEA. 

Default Diary Management 

Manage and control the default diary to drive results in key activity areas. 

Ensure full participation in vendor management and advice, VTC, valuation booking, viewings, and Market Share growth. 

Department Relationships 

Ownership and responsibility for the relationship with other departments. 

Ensure good diary management, swift administration, synergy with lettings, and success against KPIs on Simply and Market Share growth. 

Recruitment and Staffing 

Talent Acquisition: Lead the recruitment and selection process for new team members. 

Review CV’s and applications, conduct initial interviews, and assess candidates for fit with the team. 

Interviewing: Organise and participate in interviews. 

Oversee the onboarding process for new recruits, ensuring a smooth transition into the branch / company 

Staffing Levels: Maintain appropriate staffing levels to meet operational demands and achieve business goals. 

Work to ensure that weekend staffing levels are maintained. 

Board Audit and Visibility 

Ownership of the bi-monthly board audit and maximum board visibility in your town. 

Ensure RPS (Rightmove, Property Software Group) is 100% accurate for movement requests. 

Online Marketing 

Manage effective online marketing at the highest level, including standards on photography, descriptions and floorplans. 

Regularly refresh stock and ensure online listings are attractive and engaging. 

Ensure everything that is seen by the public is seen by you before launch. 

Google Reviews and Social Media 

Ownership and responsibility for Google Reviews and Social Media, meeting agreed branch targets and BEA expectations. 

Formulate a monthly plan and control the content and delivery of Google Reviews and Social Media updates. 

Provide a monthly Manager Social Media Report specific to your market. 

Customer Complaint Resolution 

Always be proactive in addressing customer complaints and run well within the boundaries of the procedure set by HQ. 

Your ownership when a customer is unhappy can prevent formal complaints. Ensure all customer issues are resolved promptly and to their satisfaction. 

Leadership and Team Development 

Aim to achieve clarity and freedom for your team, avoiding oppressive management. 

Your role includes providing clear guidance, mentoring, and support to enable the team to operate at the highest level. 

KPI Achievement 

Deliver the personal results necessary to achieve monthly KPIs for the branch. 

Being a leader doesn’t mean you stop writing business, in fact it may lead you to writing more as you turn your team into a well oiled machine. 

Lead by Example 

Always lead by example, demonstrating the highest standards of work ethic, professionalism and performance you expect from your team. 

Make well-informed and timely decisions while considering the team’s best interests. 

 OTE: Branch Specific 

What We Offer: 

The Benefits 

• You would be working for one of the most successful agents in Surrey & Hampshire  
• Outstanding salary packages, including unrivalled commission structures  

• We offer a family business working environment – you are not a number to us. 
• Training and development from industry leading external trainers alongside our internal training programmes

• Fast Track opportunities 

• Bridges are committed to personal employee development – NAEA & ARLA 

• Paid membership of professional bodies (subject to qualifying period)  

• Promotion and career progression opportunities through structured Pathways 

• Workplace Pension 
• Time off in lieu of weekends worked, plus additional time off in lieu for KPI achievement (role specific) 
• 31 days annual leave on joining – this increases the longer you are with us!  

• Annual achievement awards 
• Regular incentives and competitions 

• Mentoring and professional development from the very best in the business 

• Directors and decision makers that are on the shop floor 

• Handy app to manage your holidays, mileage claims (dependent upon role) & easy access to all your important employee documents  
• Employee Assistance Programme – offering round the clock support for employees & immediate family   
• Exciting working environments and company culture 
• Longevity Award for Employees – the longer you are with us the more holiday you have and the more benefits you accrue  
• We actively support our Charity Partners and work with local communities  
• Mileage allowance  

 About You 

• You can demonstrate a successful track record of leading teams to achieve set business goals. 
• Desire to learn and adapt to new challenges and embrace a new environment. 
• Ability to work in a fast-paced environment and thrive 
• Desire to continue your growth and seek advancement and new challenges 

• Full UK driving licence (automatic or manual) and business insurance for your vehicle   

Salary:

Dependent upon experience.

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